Jaltest Advanced Technical Support Options

Written By Kevin Vieth

Jaltest Advanced Technical Support (ATS) offers a range of options to cater to the needs of their customers. These options are designed to provide comprehensive and efficient support for users of Jaltest diagnostic tools.

Here is a breakdown of the different technical support options for Jaltest users with active software licenses:

BASIC - This level of support is included with every Jaltest kit. This level provides essential product support. Software installation and updating help, license registration and error resolutions as well as assistance with Expert Mode PINs. As long as you have a valid annual software license you can take advantage of Basic Technical Assistance by calling the WholeFleet Support Line (1-866-953-5338) and Dialing Option 1 for support.

ATS Level 1 (ATS1) - Advanced Technical Support Level 1 will add support beyond just the Jaltest software itself and provides real-time training, equipment connection issue troubleshooting and repair information interpretation assistance. After calling support, our factory technicians will verify your ATS L1 subscription with your Jaltest Device Serial Number found on the bottom of your Jaltest V9 Link.

ATS Level 2 (ATS2) - ATS L2 takes support beyond the Jaltest software itself! Our live assistance will provide access to OEM information, dealer-only functions, and troubleshooting procedures not yet available in the Jaltest software. When ATS Level 2 users call the support team, they receive access to top tier support personnel with more in-depth knowledge and capabilities of the Jaltest software.

For more information and pricing on Jaltest Advanced Technical Support options please contact us today at support@wholefleet.ca or text/call 1-866-953-5338. Advanced Technical Support use requires internet access and TeamViewer Quick Support App.

Kevin Vieth

Kevin Vieth founded VieTech Training & Consulting Inc. in 2016 out of a passion for empowering heavy-duty and automotive service technicians through technical training. Due to the fast pace of technological advancements, he believes that on-going knowledge and skill development is imperative. With the operational pressures applied to business managers, skills training can be inconvenient, inaccessible and costly. This motivated Kevin to develop the Diesel Engine Technology Fundamentals in-class training curriculum to provide relevant and realistic diesel technology diagnostic training that is on-site, on-time and on-budget.

As a former technical Training Instructor for Cummins Western Canada, Kevin has delivered over 125 Cummins engine certification courses to over 500 heavy-duty technicians. Prior to his time with Cummins, he worked as a journeyman 310S automotive technician and then spent 3 years as a technical lead for Westport Innovations, a world leader in natural gas fuel system development. Kevin’s experience as a service technician, combined with his knowledge of fuel, emissions and engine controls acquired at Westport, helped him excel as a Cummins trainer and in diesel engine fault troubleshooting.

In addition to delivering on-site diesel engine diagnostic training to fleets nation-wide, Kevin also provides on-going remote troubleshooting and technical support to his clients.

https://www.vietech.ca
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